Return & Refund Policy

We want to make sure each of our members feels happy and productive in the Cohab space. Therefore, we give you up to 2 business days, from your contract start date, to terminate your Membership Agreement and get a full refund on your first month’s charges.

How it works: If you decide you’re not satisfied with your experience, Cohab staff will work with you to see if any other workspace options better meet your needs. If you still don’t find what you’re looking for, we will make sure to issue you a full refund. Please request all refunds within 2 business days by emailed to WorkCohab@cohab.org. All requests MUST be in writing to the listed email address to be valid.

Please note: The 2 business days start during your building’s operating business hours on the start date specified in your Membership Agreement contract. If you won’t be moving in on your actual contract start date, and you are worried about not qualifying for a refund, please contact management team ahead of time.

 

Discontinuation of any membership shall take place in the following way:

Membership fees are pre-paid on the first day of each monthly contract cycle. Therefore, to discontinue notice, please follow the steps for membership dissolution below and your payments will be stopped prior to your Discontinuation Date*. You will have access to the Cohab space from your date of notice until your Discontinuation Date. No fees will be returned once paid unless they qualify under Cohab’s Refund policy (above).

*Discontinuation Date – Your “Discontinuation Date” is defined as the contract holder’s next day of recurring charge after termination notice is given. This is the last day you will have access to work from the Cohab space.

Notify Staff – Notice of membership termination should be given to Cohab staff, in writing by email to WorkCohab@cohab.org, no later than the 15th of the month of discontinuation to allow time for payment shut down.

Prepare for End of Access – Your access to Cohab’s space will be turned off on your Discontinuation Date. Please make sure that the following steps have been completed before that time.

Remove Personal Belongings – Remove all personal items from Cohab before the last day of the month in which membership was terminated. Any personal items that remain in Cohab after your discontinuation date will be boxed and stored for 30 days. Items will be available for pickup by appointment only. Cohab reserves the right to dispose of any personal items left at Cohab for more than 30 days after your Discontinuation Date.

Forward Mail – Please work with contacts to make sure your mail is redirected to your new mailing address. Cohab will store mail for 30 days after your Discontinuation Date. After 30 days, Cohab reserves the right to return/dispose of any unclaimed or newly received mail.

 

Any special requests involving the discontinuation of their membership should be emailed to Cohab staff prior to the 15th of the discontinuation month.

 

Privacy Notice

This privacy notice discloses the privacy practices for (website address). This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 318-540-3394 or via jessica@cohab.org.